CONTACT

SHIPPING

How much does shipping cost?

Domestic orders - $12 flat rate for all orders under $100. We offer free shipping for any orders over $100. 

All international orders - $40 at checkout. However, there may be additional charges at the time the order is processed for shipping depending on package size, contents , and destination.

Do you ship internationally?

Yes, we sure do! Anywhere. We are currently shipping all international orders with DHL as we have found their service to be the quickest, safest, and most reliable. Right now our international shipping rate is $40 at checkout, however there may be additional shipping charges at the time your order is processed for shipping. If this is the case, we will reach out to you directly and invoice you for any additional charges. **Please make sure to check with your local post office to inquire about the possibility of additional customs charges.**

We also have the option to ship with USPS International. If you would prefer this service, please let us know and reach out to us directly at info@caseformaking.com once you have placed your order, or please add this request to your order notes.

How long will shipping take?

All domestic orders are shipped with USPS Priority Mail and should take 1-4 business days to arrive once shipped. 

All international orders are shipped with DHL and should take 6-10 business days to arrive once shipped.

Can I have my order expedited or pay more for overnight/express delivery?

Unfortunately, at this time, we do not offer any options for overnight or express delivery. Our domestic packages are shipped via USPS Priority Mail and will arrive within 2-4 days once shipped based on delivery location.

If you have any questions and/or are worried about a time constraint for gifts or workshop supplies please email us as soon as you place your order with as many details as you can provide and we will do our best to accommodate your request. However, we cannot always guarantee delivery within certain time frames.

When will my order ship?

We ship all orders in the order they are received. We do our best to ship orders out within a week of them being placed. If it has been over a week and you have not received a shipping notification, please reach out to us and we’ll help you look into it! 

Please note that we ship orders during the week Monday through Friday. If an order is placed over the weekend, it will be processed for shipping during the next few business days.

Oops! I placed an order for pickup, but I live out of town and need it shipped to me!

No worries, it happens! Please reach out to us directly at info@caseformaking.com with as many details as you can provide (Name, Order Number, & Preferred Shipping Address). 

If shipping rates apply, we will invoice you for the cost of shipping and will ship the order as soon as the invoice is paid.

My package hasn’t arrived - what should I do?

Please check the tracking information you should have received through a shipping confirmation email when your order was shipped. If you can’t find the email or feel it might not have been sent, please email us at info@caseformaking.com and we can help look into it!

If your tracking information says … 

That it has been delivered, but you have not received the package - Please submit a missing mail and lost package form on the USPS website. We also recommend checking in with your household, mailperson, and neighbors, just in case! If you are unable to resolve the issue with USPS directly, please reach out to us at info@caseformaking.com and we’ll do our best to help.

That the package is “In-Transit” or “Arriving Late” - hang tight! The package is not missing, just taking its time! We see this happen every so often and 99% of the time, the package shows up! If you would like to inquire more information, we recommend reaching out to your local post office and giving them a nudge, this usually helps!

Please understand that package delivery is out of our control once it has left our facility. We will do our best to help and make it right if something has happened, but please contact your local USPS directly if you think a package is lost, missing or stolen. We only have as much information as what is provided in your tracking link. 

An item is missing from my order / I received the wrong item / an item arrived damaged - what should I do?

Oh no!!! We want to make it right! Please reach out to us directly at info@caseformaking.com with as many details as possible, so we can help. We always do our best to try and prevent these situations from happening, but unfortunately, sometimes it’s just inevitable! Thank you for your patience as we work through making this right.

I already placed my order, but the address or contact information is incorrect - what should I do?

Please contact us directly at info@caseformaking.com as soon as you realize the error! If we haven’t already shipped your order we can adjust the address or contact information no problem!

If the order has already been shipped out, please let us know as soon as possible. We cannot guarantee that we will be able to change the address in time, as it may already be with the mail carrier. If this is the case, we’ll work with you to find a solution and make sure the order is eventually delivered to the correct address.

Can I modify my order once it’s been placed?

Email us ASAP! Please reach out to us directly  at info@caseformaking.com. We will do our best to make any necessary changes to your order as long as it has not been shipped yet!

Can I combine multiple orders into one shipment?

Yes! As long as your orders have not yet shipped. Please reach out to us directly at info@caseformaking.com with as many details as possible and we’ll do our best to accommodate your request. If you were overcharged for shipping because of this, we will refund you accordingly.

RETURNS

What is your return policy?

We are happy to help within 30 days of receiving your order. Please email us directly at info@caseformaking.com with any questions or concerns and as many details as possible. If you would like to exchange or return your purchase, the customer is responsible for covering all additional charges and any shipping costs.

Can I return an online order in store?

Yes! We are happy to help within 30 days of receiving your order. 

Do you offer store credit for online returns?

Unfortunately, at this time, we do not offer store credit as an option for returns. If eligible, we will offer a refund for the returned merchandise.

GIFTS

Can I include a gift note?

Yes! Please! If you are purchasing a gift, please add to the order notes any gift note that you would like to include. We will hand write the note and include it in the order. This also helps the recipient to know who the gift is from! Thanks for thinking of us when gift shopping!

Do you gift wrap?

We do not officially offer gift wrap options, however we thoughtfully wrap all of our products in tissue paper fastened with our signature gold tape because all mail should feel like a gift! 

Contents are not visible upon unboxing and we never include prices on our products or packing slips in orders, so you don’t have to worry about the recipient seeing prices.

Can I return or exchange a gift?

We are happy to help within 30 days of receiving your order. Please email us directly at info@caseformaking.com with any questions or concerns and as many details as possible.

PRODUCT INQUIRY

What should I do if you’re sold out of a product or watercolor I really want?

If you see a product on our website that is sold out, we will most likely have it back in stock within a month. If you would like to inquire about a specific product and estimated restock times, please email us at info@caseformaking.com and we’ll do our best to help! 

If you see a watercolor in our Core Collection that is currently sold out, but still live on the website, don't worry! We’re always making more and the color will be made available again! It is rare that a color is retired from our collection. If the watercolor you are looking for has been removed from the website, this is a sign that this color is most likely discontinued or no longer available to purchase and will not be restocked. 

On any sold out product page, you can request a notification to receive an email when the item is back in stock.

Do you have product waitlists? / Can I pre-order a product?

Unfortunately, at this time, we do not offer product waitlists or the option to pre-order an item. Please sign up for our mailing list and newsletter to be notified when we launch new products or have any special announcements.

WATERCOLORS

Why are your watercolors so good?

Thanks for noticing! We love our colors, which are all handmade in our shop by an amazing group of women using the highest quality materials we can find. Each color we bring in has been carefully selected and tested by us so that we can confidently and proudly offer it to you! It’s always so exciting to discover a new color that inspires us!  

We make a point to use a ton of pigment with just enough of our natural watercolor medium to create the richest, most opaque and long-lasting color we can. Our medium is composed of gum arabic (sap from the acacia tree), glycerine, honey, and distilled water. Combining just pigment with these natural ingredients also allows for the individual characteristics of each pigment to really shine through! For example, our Blue Ridge Hematite colors are smooth and very opaque, while our Pink Pipestone has a unique gritty texture that remains even after our mulling process!

What are your watercolors made from?

Every one of our colors are composed of pigment mixed with watercolor binding medium, which is distilled water, glycerine, honey, and gum arabic (sap from the acacia tree). 

The pigments we work with range from natural earth and mineral pigments to synthetic and metallic ones. (You can see a breakdown of earths vs. synthetic colors on our Watercolors product page under the Pigment Type category.)

In an effort to stay away from toxic paints, we’ve chosen not to offer any cobalts, chromiums, or cadmiums and do not produce colors containing lead, mercury, or other harmful materials. If there is anything in any of our colors that might be harmful in any way we will note this in bold at the bottom of the color description! 

All of that said, we would also like to make clear that our colors are artist-grade, are not intended for use by children, and should only be used for the purpose of watercolor painting. 

It’s always a good idea to keep food and beverages away from your painting area and to wash your hands after use.

What size are the pans?

Our colors come in the standard half-pan size, which measures 1.9cm x 1.6cm x .9cm. We only sell this size because we have found that our paints are so pigment-rich that a little really does go a long way! Also, with this smaller size you can fit more colors into your palette!

Are your watercolors lightfast?

Most of the colors in our core collection are lightfast. Our fluorescents, Carmine Naccarat and Indigo are not lightfast—and this is noted in their individual color descriptions. Carmine Naccarat is not lightfast because the pigment has been made from the natural dye cochineal, which is a fugitive dye itself. (Fugitive means that you can’t trust it to stay put—it will fade over time!) 

We’ve created a breakdown of which colors are lightfast and which are not on our Watercolors product page under Pigment Characteristics, where colors are grouped by lightfastness as well as their different opacities, transparencies, and textures.

Where do you get the pigment you use?

We source our pigments from various manufacturers and distributors, and we also pick up colors on our travel adventures! One of our main distributors and collaborators—and where Alexis, Case for Making’s owner, learned to make paint—is Kremer Pigment in New York. They’re a great resource for pigment and everything related to making your own art materials. We recommend checking them out! Tell them we sent you!!

How do you choose colors?

We’ve selected and continue to choose colors that completely inspire us and offer something special—anything from richness to texture—that keeps us wanting more. We aim to offer a wide range of colors that are unique but also complement each other and can work together to build a useful, cohesive palette. This is how we’ve come to determine our Core Collection. These are the 60 we can’t live without! They offer a good range of different types of pigment, with some unexpected additions alongside traditional and time-tested colors. Our aim is to have almost all of our 60 Core colors stocked online as consistently as possible and then rotate some limited edition colors through our offerings as well.

I didn’t know you could make your own paint! What is the process like?

All paint is made from pigment and a binder. It sounds simple, but this is something that was never taught in all the various art classes we’ve taken collectively over the years! Pigment inherently needs to be insoluble—we like to think of it like tiny grains of sand you’d find on a beach—so you want the pigment’s particle size to be as small as possible. The pigment particles will then be mixed with and suspended in a binder.

The binder that you use determines the type of paint you ultimately make: for oil paint the binder is usually linseed oil (or it could also be another type of drying oil like poppyseed or walnut), for acrylic paint it is plastic polymers, and for watercolors it is gum arabic. This is one of the reasons we love watercolors so much, because this binder (aka acacia tree sap) feels like the most delicate way to hold all the little pigment particles together!

So, on a glass or marble slab we combine just the right amount of binder with the dry pigment and begin to mix it together. Every different pigment needs a different amount of binder, and this is the hard part about making paint—there is no exact ratio! It just takes a lot of patience and practice to learn each color’s preference. After the pigment and binder are mixed we go through 3-4 thorough rounds of mulling. A muller is usually made of glass and has a round handle above a smooth, perfectly flat bottom which is used to smooth the paint in a circular motion over the flat, glass surface. This process shears each of the individual pigment particles away from each other, resulting in smooth and luscious paint! After the paint has been properly mulled—again, each color needs a different amount—the paint is scooped into our little half pans and set in a tray to dry. This can take anywhere from 4-7 days depending on the color and the weather!

If you live in the Bay Area or are planning a visit please check out our workshops—you can join us for a paint making class where you work together to make a full set of paints!

Why are some watercolor colors so gritty?!?

 This totally depends on the characteristics of the actual pigments we use! The colors we have that are gritty come from natural materials that, due to their chemical properties, are harder and result in a larger particle size. These colors are: Pink Pipestone, Slate Grey, Raw Sienna, Vagone Green, Nicosia, Malachite, Lapis Lazuli, Azurite and Vivianite. In watercolors this is also often called granulation.

Why are some colors more expensive than others?

This is also due to where we buy our pigments, what they are made out of and what it takes to make them! Our most expensive paints are Malachite and Lapis Lazuli because they are made from the actual crushed mineral!

PALETTES

What is your most popular palette?

Our CfM Small Palette is our best seller for sure—it fits up to 14 half pans and has room in the center for a small travel brush! Our favorite palette is the CfM Simple Travel Palette—it is so sleek and small and it fits in your purse or pocket!

Where are your palettes made?

Our Small, Medium, Large and X-Large palettes are made by a manufacturer in Germany and are made from pressed aluminum. The Simple Travel and Canteen Travel Palettes are made from a sturdier enameled metal and are made in Italy.

How do I get my half pans in or out of the palette?

Check out our How To section! We have a how to video for this!

The Simple Travel and Canteen Travel Palettes come with two metal spacer bars—load your half pans into any of the rows and press one bar into the space between the bottom of the half pans and the top edge of the middle row. Do the same thing for the bottom row but press the metal spacer bar along the top edge of the half pans and the bottom edge of the middle row!

For the rest of our palettes, orient your half pans in the tall or portrait orientation and press them into the metal backing and click them down into the tray. If you put the half pans in the long way or in landscape orientation the metal teeth won't be able to clip them down and they'll fall out!

How do I get the water out of my canteen palette?

The opening for the canteen is quite small, the trick is to fill it with just a trickle of water and to keep the palette tilted as you do so. Air has to be able to escape as the water is going in and vice versa as it is pouring out!

PAINTING

Help! I want to get started with watercolor but I don’t know where to start!

This is one of our favorite questions, so we’re prepared! To keep yourself from getting overwhelmed, we think it’s smart to start with:

a brush -  You only need one! A round size 8 is the best starter brush because you get the most stroke variation

1 - 3 watercolors - We recommend starting with at least one of every primary color (one red, one blue, one yellow - any will do), or just pick 3 colors that make you feel the most excited! Practice mixing these colors together and discover how much you can create with just three colors!  – If you want to start with just one color, we recommend Indigo. It’s so rich because it offers a vast spectrum of shades!

Watercolor Paper - Any watercolor paper will work! Start with something inexpensive and paint your heart out! We recommend the Strathmore Vision paper pads. 

Tell me more about color—how do you think about it?

In some ways, color can feel very intimidating and abstract. This is a large reason why Alexis, the founder of Case for Making, began her research into pigment. She’d read a fair amount about color theory and even taken college classes on the subject and still had a lot of questions about color: How to work with it, which colors to choose, where did all the paint names come from and why? What made professors ask for certain colors over others—again and again—on materials lists for classes? After stumbling upon some pure pigment in an art store in Berlin, Germany, she saw color as a material for the first time. Seeing bins and buckets of powdered color made her realize that she wanted to know where all the pigments came from and what they were made out of! 

Over the course of her research, Alexis has made more than 200 different colors from pure pigment and has found over and over that each one has its own unique way of mixing with the medium, mulling on the slab, getting into the pans, and then (of course) painting! Each one has its own personality and we like to get to know them and let each one do its thing—we think about painting with each of these colors in the same way! We recommend starting slow, getting to know what a color likes to do on the page, and building an understanding of each one as a material with its own unique properties.

Don’t overthink it, just start by making marks! Write yourself notes about what you’re doing so you can look back after things dry—it changes so much when it dries! We like to think about painting as an experiment!!

We make our paper products to challenge our own ideas about how to approach a painting. Sometimes a perfect surface feels so intimidating! Our letterpress printed watercolor paper is open for interpretation—there really is no right way to use it and we want you to get weird with it!

Now I don’t know what to paint!? Have any ideas? 

Always! Here are a few ideas to get you going: 

repeated pattern studies on the grid paper, mini landscapes, storyboarding, color swatching! On the circle paper, we’ve seen beautiful florals and monogram lettering as well as birthday cards! The dot grid is our newest addition and is meant to challenge the idea of what a paintable surface might be! We see this as an opportunity to add texture to any painting you might make! Check out how people have been using our paper products on instagram with the hashtags #caseformakingpaper #watercolorgridpaper #watercolordotgrid 
#watercolorcirclepaper

WORKSHOPS

Do you offer your workshops online?

We do! We actually built a whole platform for it! You can click on the WORKSHOPS button in our menu bar to check out our current list of Make with Friends Sessions that we teach on Zoom. They're a lot of fun and we love meeting people and painting together!

Do you offer your workshops in person?

Due to limited space we don’t currently teach any in-person workshops. We’re hoping to be able to change this in the near future!

Are your workshops good for beginners?

Yes! All of our workshops are great for beginners but they are not only for beginners—we encourage everyone to come!

Our in-person workshops are still on hold for now. Currently we offer 3-4 workshops a week and you can find them by clicking in our 'workshop' section of this website.  We list workshops monthly around the 20th for the next month's lineup—spots go fast so make sure you're on our mailing list so you receive notification when they're up online! Once your online purchase is complete your name will be added to our guest list and you'll receive the zoom link the day before as well as 15 minutes before the session. We look forward to making with you soon!

I booked a spot in one of your workshops but I can’t make it! What should I do?

Please email friends@caseformaking.com no later than 48 hours before your session.  Refunds cannot be issued less than 48 hours in advance. There are two options available when unable to attend more than 48 hours in advance: 1—Cancel with a refund. 2—Receive a link to a recording of the session which will expire 30 days after the session date.

Oh no! I haven't received the link for my class yet!

No worries! Email us at both friends@caseformaking.com and info@caseformaking.com and someone will send you the link asap! You can also try DMing us on instagram to make sure you grab our attention!

Are sessions recorded?

All workshops are recorded and the replay will be automatically available the day after class to everyone who paid for a spot! The link to the recording will expire 30 days after the date of the session.

When will I receive the link to my session?

Links are sent out via email 24 hours before the session date, as well as 15 minutes before the session starts! If you haven’t received the link by the morning of your session, please reach out and let us know. Please check your spam folder as well, as sometimes emails from us get sorted incorrectly!

When will classes be restocked for the next month?

We do our best to consistently list next month’s classes on the third Friday of each month at 12pm PST!

Can I be added to an email list to be notified when new classes are available online?

You’re welcome to head to our Workshops page—just scroll down to sign yourself up to receive a preview of the session lineup the day before classes go live on the site as well as an email when sessions are live!

I have financial need. How do I get a scholarship spot?

We offer 5 scholarship spots per session each month for people with financial need! If there is space available and you reach out stating that you have financial need, you will be accommodated with no questions asked. Send an email to friends@caseformaking.com with any and all financial need requests!

I have a question that wasn’t answered here!

Please reach out via our contact form or email friends@caseformaking.com!

STOCKISTS


California

The Aesthetic Union San Francisco
Perish Trust San Francisco
Shop Visions Point Reyes
General Store Venice
Touch Art Supply Los Angeles
Blue Rooster Art Supplies Pasadena

Utah
Mabo Salt Lake City

Texas
The Contemporary Austin Austin

New York
Supplies for Creative Living Cold Springs
Kremer Pigment NYC

New Hampshire
Nahcotta Portsmouth

Canada
Shop Merge Tofino

WHOLESALE

If you are a current stockist you can place an order by logging into your account through this website! If you need assistance logging in please email shaine@caseformaking.com.

If you are interested in becoming a stockist please know that we are only able to take on a few wholesale accounts at a time. You're welcome to email your inquiry to shaine@caseformaking.com and we'll be in touch with more info!

Case For Making Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.caseformaking.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS IN THE EU
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@caseformaking.com or by mail using the details provided below:
Case for Making, 4037 Judah Street, San Francisco, CA, 94122, United States